Kinetic Books - Technical Support

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Installation Questions
Can I install your product if I don’t have administrator privileges on the machine?

Can I reinstall the product after a reformat of the same hard drive?

I have just upgraded my software and see lots of script errors on the main TOC (Table of Contents)

The close window X button located top right appears disabled during installation. Is this intended?

When I click on the product icon to launch the actual program, why do I get: Init Failed (126)?

Where is the first picture on the 'Getting Started' page?

While authenticating, why do I receive a "Could not connect" error?

Why am I failing to connect to "localhost" when I try to verify installation in Internet Explorer?

Why am I getting the error message: “Windows Error 2 occurred while loading the Java VM”?

Why am I receiving "page not found" error or "the server has refused the connection to the gateway"?

Why am I receiving an error when the installer attempts to close browsers?

Why am I receiving an error: 'Installer user interface not supported' and a reference to 'GUI mode'

Why am I seeing error message "580: Server not responding" is seen when the product is launched?

Why can’t I get the program to launch even after I have registered both my CDs?

Why do I get a blank window when I try to run an Interactive Problem or Lab Exercise?

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